Frequently Asked Question

What products do you offer?

At SerenitHome, we offer residential furniture products. Our current product range includes two-seater sofas available in different color options. Product specifications, available variants, and relevant details are displayed on each product page.

We aim to provide clear product information to help customers review and select products based on their preferences and requirements.

Each item is supplied based on the selected specifications at the time of purchase. Product details, including dimensions, included components, and functionality, are provided on the respective product pages.

Our products are intended for indoor use and are supplied according to the specifications selected during checkout.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Cartes Bancaires, MasterCard, and Visa.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 3–5 business days via La Poste in France, with free shipping on all orders.

Do you offer international shipping?

No, We only ship to France now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in France may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, SerenitHome covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, SerenitHome does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 14 business days. Refunds are always issued back to the original payment method used at checkout.

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